The Customer-Focused and Relationship Effectiveness (CARE) Program is a specialty program that helps the participants embrace a customer-centric relationship-building mindset.
This program is suitable for organizations that want their people to understand that the heartbeat of each organization is trust and relationship building.
The focus of this program is to drive customer-centricity internally and make it a lifestyle and philosophy for themselves because they believe that building honest relationships and serving from the heart is a more sustainable approach in the long run.
It highlights the need to
treat internal people as
customers first, therefore,
creating a customer
experience from the
inside out that will
ultimately create a
Who should attend
Leaders who want their people to enhance their customer relationship skills with customer-centric relationship-building mindset and emotive aspects of leadership.
What is a Customer-Centric Relationship-Building Mindset.
Assist participants focus on themselves as a service provider rather than product-focus.
The importance of creating
a customer experience from
the inside out and creating a comprehensive Customer-Focused Culture.
Why being an empathetic leader is important and how to be one.
How to build trust and relationships through effective communication.
The Future Of Learning
The Learner’s eXperience (LX) has changed significantly. It used to be just show and tell. But now learners expect a more wholesome experience. We have reimagined how we engage and provide face-to-face and virtual learning to our participants. We believe in using technology and new approaches for this ever-changing environment.
Our face-to-face and virtual learning experience adapts and leverages the Future of Learning approaches, such as Collaborative Platforms, Avidity Academy’s Online Learning Platform, and also Bite-sized micro-learning through videos, quizzes, and reflections. Learning through mobile apps has also been our focus to make learning engaging, fun, accessible anywhere and anytime.
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