The Customer-Focused and Relationship Effectiveness (CARE) Program is a specialty program that helps the participants embrace a customer-centric relationship-building mindset.
Who should attend
Leaders who want their people to enhance their customer relationship skills with
customer-centric relationship-building mindset and emotive aspects of leadership.
Learning
Objective
What is a Customer-Centric Relationship-Building Mindset.
Assist participants focus on themselves as a service provider rather than product-focus.
The importance of creating
a customer experience from
the inside out and creating a comprehensive
Customer-Focused Culture.
Why being an empathetic leader is important and how to be one.
How to build trust and relationships through effective communication.
The Future Of Learning
The Learner’s eXperience (LX) has changed significantly. It used to be just show and tell. But now learners expect a more wholesome experience. We have reimagined how we engage and provide face-to-face and virtual learning to our participants. We believe in using technology and new approaches for this ever-changing environment.
Our face-to-face and virtual learning experience adapts and leverages the Future of Learning approaches, such as Collaborative Platforms, Avidity Academy’s Online Learning Platform, and also Bite-sized micro-learning through videos, quizzes, and reflections. Learning through mobile apps has also been our focus to make learning engaging, fun, accessible anywhere and anytime.
